Collecting your personal information
When you place an order, contact us or join our mailing list, we collect your name, email address and any other personal information you provide. This could include your contact details, address, payment details and enquiry.
We collect this information so that we can provide the best customer service possible, and to administer and improve our website, products, and services. We also use this information to promptly process your order, process payments and refunds, maintain and update our records, and complete registrations.
Sharing your personal information
We may exchange some of this personal information with third party service providers who assist us with payment, delivery, marketing and IT. We’ll never share information that we don’t have to. For example, we’ll only let our delivery company know your delivery and contact details, and none of the other stuff.
How we protect your personal information
Protecting your personal information is important to us. Salthaus utilises a variety of security measures to maintain the safety of your personal information.
This website and its databases are hosted in Australia on a secure server. We generally store personal information in electronic form, but may also store some hard copy information.
Credit card numbers are not stored in our systems in accordance with the highest PCI-DSS standards. When purchasing from Salthaus your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.
Because credit card information has been encrypted, it is completely invisible, including to our customer service team.
To improve your user experience of the Salthaus website, we may use ‘cookies’. Cookies are an industry standard and a lot of websites use them. They provide information about how our visitors use the site so that we can continue to make your visiting experience even better.
We use Google Analytics to keep an eye on where our visitors are coming from, what pages they’re looking at and how they use the site. This data is transmitted to Google servers in the United States. Google Analytics doesn’t identify individual users or associate your IP address with any other data held by Google.
Newsletters and marketing communications
Salthaus sends out regular newsletters with news, product information, promotions and special offers. There may be some cases where Salthaus uses the information you’ve provided us to make sure we’re sending you information that’s relevant to you. If you’d prefer not to receive newsletters or marketing communications from us, just hit the ‘Unsubscribe’ link on the newsletter, or contact us directly and we’ll be happy to opt you out.
Accessing your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Salthaus reserves the right to charge a fee for searching for and providing access to your information on a per request basis.
Salthaus is bound by the provisions of the Privacy Act 1988 (Cth).
If you need to get in touch